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Boots Opticians uses Microsoft Teams to keep frontline workforce seeing 20/20 for customer care

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United Kingdom–based Boots Opticians lacked a digital communication and collaboration solution for frontline management and staff for hundreds of core stores and franchise store locations. They deployed Shifts in Microsoft Teams to digitize core workflows, optimize in-store staffing, and create a more connected workplace experience.

By adopting Shifts in Teams and exploring the benefits of using Tasks in its stores, Boots Opticians enabled automated workflows and provided a centralized communication hub for frontline management and staff to access vital information across any device.

View the case study and video: https://aka.ms/BootsOpticians_Teams_CS

#Microsoft
Category
Software
Tags
Teams, Stores, Microsoft
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