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Marks & Spencer embraces the future of retail with Microsoft Teams for frontline workers

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As part of its journey to becoming a digital-first retailer, iconic British retailer Marks & Spencer embraced Microsoft Teams and deployed Surface Go 2 devices to frontline workers across hundreds of stores in the United Kingdom. View the case study and video: https://customers.microsoft.com/en-us/story/1391910703947116437-marks-and-spencer-retailers-flw-teams

Today, frontline workers are empowered to spend more time interacting with customers and colleagues from the shop floor because they can access all the information they need from devices equipped with Teams, including Shifts and Tasks for schedules and targeted store priorities.

The organization has reduced paper use by one third thanks to the use of tablets to replace paper-based processes and now uses Shifts in Teams to distribute schedules to employees digitally. And, Teams has replaced various shadow IT applications and improved work/life balance.

Marks & Spencer, United Kingdom, Retail
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