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Marks & Spencer uses Teams as a one-stop shop for employee productivity and customer care

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Marks & Spencer, the iconic British retailer with 1000+ stores around the United Kingdom, is in the process of creating a future-focused retail experience for colleagues and customers alike.

Part of its digital vision included replacing outdated processes with a single hub for work. Using Teams as a platform, Marks & Spencer replaced cumbersome processes like distributing schedules with digital alternatives. Employees also pinned Power Apps and Power BI dashboards in Teams to help employees gather information from anywhere.

Today, employees are working more efficiently, and the business is enjoying improved insights into store performance and customer sentiment. One Power Apps creation is helping deliver up to a million pounds in savings. And employees are better connected than ever.

View the case study: https://customers.microsoft.com/en-us/story/1391904128333952682-marks-and-spencer-retailers-teams

#Microsoft #Microsoft365
Teams, Teams Platform, Retail
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