ABN AMRO differentiates its omnichannel customer experience using Microsoft Teams

Headquartered in Amsterdam in the Netherlands, ABN AMRO’s 17,800 employees serve retail, corporate, and private banking clients. ABN AMRO builds on its reputation as an innovator in internet banking by enriching its video banking solution with Microsoft Teams, the collaboration solution in Microsoft 365. Microsoft Teams meetings improve the customer experience, and the solution’s flexible platform means the bank can offer enhanced customer service. Since January 2020, video banking increased by 32 percent, driving a competitive advantage for ABN AMRO.

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