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Groupe Renault uses Surface Pro to deliver value, build trust, improve customer experience

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An automobile manufacturer since 1898, Groupe Renault understands how manual data entry can frustrate customers and introduce error to vehicle service processes. To improve the customer experience and build a simple, modern approach to service operations, the company launched the R-Book Service using Microsoft Surface Pro devices. Now, service advisors connect to the vehicle history and perform a complete inspection in the presence of the customer, directly on the Surface Pro—creating trust, building closer customer relationships, and reducing costs.

Please note: footage was recorded prior to the onset of COVID-19.

Read the full story here: https://customers.microsoft.com/en-us/story/809461-renault-automotive-surface-pro-en-us

Learn more about Surface Pro 7: https://www.microsoft.com/en-us/surface/business/surface-pro-7
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