The Shiproom / BT / Episode 34

Today, Brad sits down with the CIO of BT (British Telecom), Rachel Higham, to discuss how her organization responded during quarantine to support the financial stresses facing customers, as well as the needs of first-responders who depend on their network.

They also discuss the unique nomenclature of ancient royalty, as well as how BT selects software based on the needs of the specific workers who use it. This is followed by a Teams call from a Yak and another discussion about how to create and maintain a data-driven culture.

Rachel also shares the richly detailed plan that she has used to modernize the way BT operates, as well as how she sets expectations for diversity and inclusion in her organization. She also knows a lot about British cuisine.

Other discussion topics: Obstacle course swimming, bees, tug of war, breakdancing, typing, 6G, the official Yak of Kayaking, flair bartending, toads, holes, axe throwing, Genesis, roller hockey, pumpkins, and stargazy pie.

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About Brad:
Brad Anderson is the Corporate Vice President of the Commercial Management Experiences team and is responsible for deploying the Microsoft 365 Modern Workplace, as well as engineering/defining/delivering commercial Windows, management, and security of PCs and mobile devices.

Brad’s team prides itself on being customer-focused, data-driven, and operating with a growth mindset. Together, they have built multiple multi-billion dollar businesses that serve more than 200 million monthly active users/devices.

Brad hosts the iconic video series, "The Shiproom," which is a staple of the IT industry, and he hosts a weekly live stream from his home called "The Backyard Break."

Prior to Microsoft, Brad spent 12 years at Novell, most recently serving as Vice President and General Manager of the ZENworks product line.

Brad graduated Magna Cum Laude in Design Engineering Technology, and later earned an MBA (both with honors), from Brigham Young University. Outside of work, Brad enjoys spending time with his wife, Kim, their five children, and three grandchildren.

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